<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE article PUBLIC "-//NLM//DTD JATS (Z39.96) Journal Publishing DTD v1.3 20210610//EN" "JATS-journalpublishing1-3.dtd">
<article article-type="research-article" dtd-version="1.3" xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xml:lang="ru"><front><journal-meta><journal-id journal-id-type="publisher-id">ecna</journal-id><journal-title-group><journal-title xml:lang="ru">Экономика науки</journal-title><trans-title-group xml:lang="en"><trans-title>Economics of Science</trans-title></trans-title-group></journal-title-group><issn pub-type="ppub">2410-132X</issn><issn pub-type="epub">2949-4680</issn><publisher><publisher-name>Delo Publishing house</publisher-name></publisher></journal-meta><article-meta><article-id pub-id-type="doi">10.22394/2410-132X.478</article-id><article-id custom-type="elpub" pub-id-type="custom">ecna-478</article-id><article-categories><subj-group subj-group-type="heading"><subject>Research Article</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="ru"><subject>НАУЧНО-ТЕХНИЧЕСКИЙ ПРОГРЕСС И ЕГО ВЛИЯНИЕ НА ОТРАСЛИ ЭКОНОМИКИ, ЭКОНОМИЧЕСКИЙ РОСТ И ИННОВАЦИОННОЕ РАЗВИТИЕ</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="en"><subject>SCIENTIFIC AND TECHNICAL PROGRESS AND ITS IMPACT ON INDUSTRIES, ECONOMIC GROWTH, AND INNOVATIVE DEVELOPMENT</subject></subj-group></article-categories><title-group><article-title>Проблемы внедрения цифровых технологий в государственное управление и формирования умного правительства</article-title><trans-title-group xml:lang="en"><trans-title>Challenges of implementing digital technologies into public administration and forming a “smart government”</trans-title></trans-title-group></title-group><contrib-group><contrib contrib-type="author" corresp="yes"><contrib-id contrib-id-type="orcid">https://orcid.org/0000-0001-8949-2117</contrib-id><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Афанасьева</surname><given-names>О. Н.</given-names></name><name name-style="western" xml:lang="en"><surname>Afanasyeva</surname><given-names>O. N.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Афанасьева Оксана Николаевна – доктор экономических наук, профессор, профессор кафедры финансов и валютно-кредитных отношений</p><p>119285, Москва, Воробьевское шоссе, д. 6А</p></bio><bio xml:lang="en"><p>Oxana N. Afanasyeva – Doctor of Economic Sciences, Professor, Professor of the Department of Finance and Monetary and Credit Relations</p><p>6A Vorobiyovskoye Highway, Moscow, 119285</p></bio><email xlink:type="simple">o.afanasyeva@me.com</email><xref ref-type="aff" rid="aff-1"/></contrib><contrib contrib-type="author" corresp="yes"><contrib-id contrib-id-type="orcid">https://orcid.org/0000-0001-9722-6898</contrib-id><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Коростышевская</surname><given-names>Е. М.</given-names></name><name name-style="western" xml:lang="en"><surname>Korostyshevskaya</surname><given-names>E. M.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Коростышевская Елена Михайловна – доктор экономических наук, профессор, профессор экономического факультета</p><p>119285, Москва, Воробьевское шоссе, д. 6А</p></bio><bio xml:lang="en"><p>Elena M. Korostyshevskaya – Doctor of Economics, Professor, Professor of the Faculty of Economics of St. Petersburg State University</p><p>7/9, Universitetskaya nab., Saint Petersburg, 199034</p></bio><email xlink:type="simple">e.korostyshevskaya@spbu.ru</email><xref ref-type="aff" rid="aff-2"/></contrib></contrib-group><aff-alternatives id="aff-1"><aff xml:lang="ru"><institution>Всероссийская академия внешней торговли Министерства экономического развития Российской Федерации</institution></aff><aff xml:lang="en"><institution>Russian Foreign Trade Academy of the Ministry of Economic Development of the Russian Federation</institution></aff></aff-alternatives><aff-alternatives id="aff-2"><aff xml:lang="ru"><institution>Санкт-Петербургский государственный университет</institution></aff><aff xml:lang="en"><institution>Saint Petersburg State University</institution></aff></aff-alternatives><pub-date pub-type="collection"><year>2024</year></pub-date><pub-date pub-type="epub"><day>26</day><month>11</month><year>2024</year></pub-date><volume>10</volume><issue>4</issue><fpage>52</fpage><lpage>62</lpage><permissions><copyright-statement>Copyright &amp;#x00A9; Афанасьева О.Н., Коростышевская Е.М., 2024</copyright-statement><copyright-year>2024</copyright-year><copyright-holder xml:lang="ru">Афанасьева О.Н., Коростышевская Е.М.</copyright-holder><copyright-holder xml:lang="en">Afanasyeva O.N., Korostyshevskaya E.M.</copyright-holder><license xml:lang="ru" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>Данная работа распространяется под лицензией Creative Commons Attribution 4.0.</license-p></license><license xml:lang="en" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>This work is licensed under a Creative Commons Attribution 4.0 License.</license-p></license></permissions><self-uri xlink:href="https://ecna.elpub.ru/jour/article/view/478">https://ecna.elpub.ru/jour/article/view/478</self-uri><abstract><p>Статья вносит вклад в исследования проблематики введения цифровых технологий в государственное управление в условиях цифровой трансформации. Вместе с преимуществами использования современных технологий возникают новые риски, связанные с организацией процесса и возможностью утраты контроля над ним, превышением затрат на внедрение цифровых технологий над возможностями государства или над потенциальными преимуществами новой системы, риски кибератак или появления новых коллизий в праве, создающих повышенную вероятность совершения коррупционных действий и так далее. Целью статьи является обобщение зарубежного опыта формирования Умного Правительства, проблем внедрения цифровых технологий в государственное управление, формирования Умного Правительства и определение возможных путей решения этих проблем. Методология исследования представлена интерпретативным обзором литературы, методами анализа, систематизации и классификации при выборке из научных источников положений, относящихся к проблематике внедрения цифровых технологий в государственное управление и формирования Умного Правительства. На основе комплексного анализа научных подходов к применению цифровых технологий в государственном управлении выявлены особенности зарубежной практики применения цифровых технологий в государственном управлении и формирования Умного Правительства, определены проблемы и рекомендации по их устранению. </p></abstract><trans-abstract xml:lang="en"><p>The article contributes to the research problems of introducing digital technologies in public administration in the conditions of digital transformation. Along with the advantages of using modern technologies there are new risks associated with the organization of the process and the possibility of losing control over it, the excess of costs for the introduction of digital technologies over the capabilities of the state or over the potential benefits of the new system, the risks of cyberattacks or the emergence of new conflicts in the law, creating an increased probability of committing a crime. The purpose of the article is to summarize the foreign experience of formation of Smart Government, the problems of introduction of digital technologies in public administration, formation of Smart Government and identification of possible ways to solve these problems. The research methodology is represented by an interpretative literature review, methods of analysis, systematization and classification in the selection of provisions related to the problems of implementation of digital technologies in public administration and formation of Smart Government from scientific sources. Based on a comprehensive analysis of scientific approaches to the application of digital technologies in public administration, the features of foreign practice of digital technology application in public administration and the formation of Smart Government are identified, problems and recommendations for their elimination are determined.</p></trans-abstract><kwd-group xml:lang="ru"><kwd>цифровизация</kwd><kwd>цифровые технологии</kwd><kwd>цифровая трансформация</kwd><kwd>государственное управление</kwd><kwd>государственный сектор</kwd><kwd>Умное Правительство</kwd><kwd>искусственный интеллект</kwd><kwd>машинное обучение</kwd><kwd>метавселенная</kwd></kwd-group><kwd-group xml:lang="en"><kwd>digitalization</kwd><kwd>digital technologies</kwd><kwd>digital transformation</kwd><kwd>public administration</kwd><kwd>public sector</kwd><kwd>smart government</kwd><kwd>artificial intelligence</kwd><kwd>machine learning</kwd><kwd>meta-universe</kwd></kwd-group></article-meta></front><back><ref-list><title>References</title><ref id="cit1"><label>1</label><citation-alternatives><mixed-citation xml:lang="ru">Афанасьева О. Н., Авдеева А. М. Особенности и перспективы применения платформы ГосТех в России // Эпоха науки. 2022. № 32. С. 178–182.</mixed-citation><mixed-citation xml:lang="en">Afanasyeva, O.N., &amp; Avdeeva, A.M. (2022). Features and prospects of applying GovTech platform in Russia. Era of Science, 32, 178–182. (in Russ)</mixed-citation></citation-alternatives></ref><ref id="cit2"><label>2</label><citation-alternatives><mixed-citation xml:lang="ru">Афанасьева О. Н., Май М. А., Скляров К. А. Цифровые технологии в государственном управлении // Эпоха науки. 2023. № 33. С. 72–78.</mixed-citation><mixed-citation xml:lang="en">Afanasyeva, O.N., Mai, M.A., Sklyarov, K.A. (2023). Digital technologies in public administration. Era of Science, 33, 72–78. (in Russ)</mixed-citation></citation-alternatives></ref><ref id="cit3"><label>3</label><citation-alternatives><mixed-citation xml:lang="ru">Герасимчук З. В., Баранова И. С. Перспективы использования цифровых технологий в государственном управлении в условиях кризиса (на примере COVID-19) // StudNet. 2020. Т. 3. № 9. С. 826–835.</mixed-citation><mixed-citation xml:lang="en">Ahn, M.J., &amp; Chen, Y.-C. (2022). Digital transformation toward AI-augmented public administration: The perception of government employees and the willingness to use AI in government. Government Information Quarterly, 39, 2, 101664. https://doi.org/10.1016/j.giq.2021.101664</mixed-citation></citation-alternatives></ref><ref id="cit4"><label>4</label><citation-alternatives><mixed-citation xml:lang="ru">Канищева, Е. М. Цифровые технологии: понятие, виды, преимущества и недостатки / Е. М. Канищева, Е. С. Беляева // Актуальные проблемы международных отношений в условиях формирования мультиполярного мира: Сборник научных статей 10-й Международной научно-практической конференции, Курск, 15 декабря 2021 года. Курск: Юго-Западный государственный университет, 2021. С. 189–192.</mixed-citation><mixed-citation xml:lang="en">Buyannemekh, B., Picazo-Vela, S., Luna, D. E., Luna-Reyes, L.F. (2024). Understanding value of digital service delivery by governments in Mexico. Government Information Quarterly, 41, 2, 101936. https://doi.org/10.1016/j.giq.2024.101936</mixed-citation></citation-alternatives></ref><ref id="cit5"><label>5</label><citation-alternatives><mixed-citation xml:lang="ru">Кириленко В. П., Фотопулу А. Проблемы цифрового государства в современном обществе // Евразийская интеграция: экономика, право, политика. 2019. № 2 (28). С. 49–56.</mixed-citation><mixed-citation xml:lang="en">Crusoe, J., Magnusson, J., Eklund, J. (2024). Digital transformation decoupling: The impact of willful ignorance on public sector digital transformation. Government Information Quarterly, 41, 3, 101958. https://doi.org/10.1016/j.giq.2024.101958</mixed-citation></citation-alternatives></ref><ref id="cit6"><label>6</label><citation-alternatives><mixed-citation xml:lang="ru">Кириллова О. Г. Цифровые технологии в государственном управлении //Вестник магистратуры. 2022. № 1–2 (124). С. 59–61.</mixed-citation><mixed-citation xml:lang="en">David, S., Zinica, D., Bărbuță-Mișu, N., Savga, L., Virlanuta, F.-O. (2024). Public administration managers’ and employees’ perceptions of adaptability to change under “the future of work” paradigm. Technological Forecasting and Social Change, 199, 123088. https://doi.org/10.1016/j.techfore.2023.123088</mixed-citation></citation-alternatives></ref><ref id="cit7"><label>7</label><citation-alternatives><mixed-citation xml:lang="ru">Стебихова Н. А. Цифровые технологии в жизни граждан России / Н. А. Стебихова, О. В. Гудкова // Вызовы цифровой экономики: условия, ключевые институты, инфраструктура: сборник статей I Всероссийской научно-практической конференции, Брянск, 21–22 марта 2018 года. Брянск: Федеральное государственное бюджетное образовательное учреждение высшего образования “Брянский государственный инженерно-технологический университет”, 2018. С. 45–47.</mixed-citation><mixed-citation xml:lang="en">Gerasimchuk, Z.V., &amp; Baranova, I.S. (2020). Prospects for the use of digital technologies in governance in the conditions of crisis (example COVID-19). StudNet, 3, 9, 826–835. (in Russ)</mixed-citation></citation-alternatives></ref><ref id="cit8"><label>8</label><citation-alternatives><mixed-citation xml:lang="ru">Талапина Э. В. Цифровая трансформация во Франции: правовые новеллы // Право. Журнал высшей школы экономики. 2019. № 4. С. 164–184.</mixed-citation><mixed-citation xml:lang="en">Hong, S., Kim, S.H., Kwon, M. (2022). Determinants of digital innovation in the public sector. Government Information Quarterly, 39, 4, 101723. https://doi.org/10.1016/j.giq.2022.101723</mixed-citation></citation-alternatives></ref><ref id="cit9"><label>9</label><citation-alternatives><mixed-citation xml:lang="ru">Яковлев-Чернышев В. А. Цифровизация государственного управления в Российской Федерации: преимущества и риски // NB: Административное право и практика администрирования. 2021. № 2. С. 42–51.</mixed-citation><mixed-citation xml:lang="en">Iakovlev-Chernyshev, V.A. (2021). Digitalization of state administration in the Russian Federation: advantages and risks. NB: Administrative Law and Administration Practice, 2, 42–51. https://doi. org/10.7256/2306–9945.2021.2.36011 (in Russ)</mixed-citation></citation-alternatives></ref><ref id="cit10"><label>10</label><citation-alternatives><mixed-citation xml:lang="ru">Ahn M. J., Chen Y.-C. Digital transformation toward AI-augmented public administration: The perception of government employees and the willingness to use AI in government // Government Information Quarterly. 2022. Vol. 39, № 2, April, 101664 https://doi.org/10.1016/j.giq.2021.101664</mixed-citation><mixed-citation xml:lang="en">Irani, Z., Abril, R.M., Weerakkody, V., Omar, A., Sivarajah, U. (2023). The impact of legacy systems on digital transformation in European public administration: Lesson learned from a multi case analysis. Government Information Quarterly, 40, 1, 101784 https://doi.org/10.1016/j.giq.2022.101784</mixed-citation></citation-alternatives></ref><ref id="cit11"><label>11</label><citation-alternatives><mixed-citation xml:lang="ru">Buyannemekh B., Picazo-Vela S., Luna D. E., Luna-Reyes L. F. Understanding value of digital service delivery by governments in Mexico // Government Information Quarterly. 2024. Vol. 41, № 2, June, 101936 https://doi.org/10.1016/j.giq.2024.101936</mixed-citation><mixed-citation xml:lang="en">Kanischeva, E.M., &amp; Belyaeva, E.S. (2021). Digital technologies: concept, types, advantages and disadvantages. Current issues of international relations in the context of the formation of a multipolar world: Collection of scientific articles of the 10th International scientific and practical conference. Ed. V. M. Kuzmina, 189–192. (in Russ)</mixed-citation></citation-alternatives></ref><ref id="cit12"><label>12</label><citation-alternatives><mixed-citation xml:lang="ru">Crusoe J., Magnusson J., Eklund J. Digital transformation decoupling: The impact of willful ignorance on public sector digital transformation // Government Information Quarterly. 2024. Vol. 41, № 3. 101958. https://doi.org/10.1016/j.giq.2024.101958</mixed-citation><mixed-citation xml:lang="en">Kirilenko, V.P., &amp; Fotopoulou, A. (2019). Problems of Digital State in Modern Society. Eurasian Integration: Economics, Law, Politics, 2 (28), 49–56. (in Russ)</mixed-citation></citation-alternatives></ref><ref id="cit13"><label>13</label><citation-alternatives><mixed-citation xml:lang="ru">David S., Zinica D., Bărbuță-Mișu N., Savga L., Virlanuta F.-O. Public administration managers’ and employees’ perceptions of adaptability to change under “the future of work” paradigm // Technological Forecasting and Social Change. 2024. Vol. 199. 123088 https://doi.org/10.1016/j.techfore.2023.123088</mixed-citation><mixed-citation xml:lang="en">Kirillova, O.G. (2022). Digital technologies in public administration. Vestnik Magistratury, 1–2 (124), 59–61. (in Russ)</mixed-citation></citation-alternatives></ref><ref id="cit14"><label>14</label><citation-alternatives><mixed-citation xml:lang="ru">Hong S., Kim S. H., Kwon M. Determinants of digital innovation in the public sector // Government Information Quarterly. 2022. Vol. 39, № 4. 101723 https://doi.org/10.1016/j.giq.2022.101723</mixed-citation><mixed-citation xml:lang="en">Lnenicka, M., Rizun, N., Alexopoulos, C., Janssen, M. (2024). Government in the metaverse: Requirements and suitability for providing digital public services. Technological Forecasting and Social Change, 203, 123346. https://doi.org/10.1016/j.techfore.2024.123346</mixed-citation></citation-alternatives></ref><ref id="cit15"><label>15</label><citation-alternatives><mixed-citation xml:lang="ru">Irani Z., Abril R. M., Weerakkody V., Omar A., Sivarajah U. The impact of legacy systems on digital transformation in European public administration: Lesson learned from a multi case analysis // Government Information Quarterly. 2023. Vol. 40, № 1. 101784. https://doi.org/10.1016/j.giq.2022.101784</mixed-citation><mixed-citation xml:lang="en">Luna, D.E., Picazo-Vela, S., Buyannemekh, B., Luna-Reyes, L.F. (2024). Creating public value through digital service delivery from a citizen’s perspective. Government Information Quarterly, 41, 2, 101928. https://doi.org/10.1016/j.giq.2024.101928</mixed-citation></citation-alternatives></ref><ref id="cit16"><label>16</label><citation-alternatives><mixed-citation xml:lang="ru">Lnenicka M., Rizun N., Alexopoulos C., Janssen M. Government in the metaverse: Requirements and suitability for providing digital public services // Technological Forecasting and Social Change. 2024. Vol. 203. 123346. https://doi.org/10.1016/j.techfore.2024.123346</mixed-citation><mixed-citation xml:lang="en">Moser-Plautz, B., &amp; Schmidthuber, L. (2023). Digital government transformation as an organizational response to the COVID-19 pandemic. Government Information Quarterly, 40, 3, 101815. https://doi.org/10.1016/j.giq.2023.101815</mixed-citation></citation-alternatives></ref><ref id="cit17"><label>17</label><citation-alternatives><mixed-citation xml:lang="ru">Luna D. E., Picazo-Vela S., Buyannemekh B., Luna-Reyes L. F. Creating public value through digital service delivery from a citizen’s perspective // Government Information Quarterly. 2024. Vol. 41, № 2. 101928. https://doi.org/10.1016/j.giq.2024.101928</mixed-citation><mixed-citation xml:lang="en">Palmisano, F., Sacchi, A. (2024). Trust in public institutions, inequality, and digital interaction: Empirical evidence from European Union countries. Journal of Macroeconomics, 79, 103582 https://doi.org/10.1016/j.jmacro.2023.103582</mixed-citation></citation-alternatives></ref><ref id="cit18"><label>18</label><citation-alternatives><mixed-citation xml:lang="ru">Moser-Plautz B., Schmidthuber L. Digital government transformation as an organizational response to the COVID-19 pandemic // Government Information Quarterly. 2023.Vol. 40, № 3. 101815. https://doi. org/10.1016/j.giq.2023.101815</mixed-citation><mixed-citation xml:lang="en">Schedler, K., Guenduez, A.A., Frischknecht, R. (2019). How Smart Can Government Be? Exploring Barriers to the Adoption of Smart Government. Information Polity, 24, 3–20. https://doi.org/10.3233/IP-180095</mixed-citation></citation-alternatives></ref><ref id="cit19"><label>19</label><citation-alternatives><mixed-citation xml:lang="ru">Palmisano F., Sacchi A. Trust in public institutions, inequality, and digital interaction: Empirical evidence from European Union countries // Journal of Macroeconomics. 2024. Vol. 79. 103582. https://doi.org/10.1016/j.jmacro.2023.103582</mixed-citation><mixed-citation xml:lang="en">Stebikhova, N.A., &amp; Gudkova, O.V. (2018). Digital technology in the life of Russian citizens. Challenges of the digital economy: conditions, key institutions, infrastructure: collection of articles of the I All-Russian Scientific and Practical Conference. Ed. N. A. Kulagina, 45–47. (in Russ)</mixed-citation></citation-alternatives></ref><ref id="cit20"><label>20</label><citation-alternatives><mixed-citation xml:lang="ru">Schedler, K., Guenduez, A.A. and Frischknecht, R. How Smart Can Government Be? Exploring Barriers to the Adoption of Smart Government. Information Polity. 2019. Vol. 24. P. 3–20. https://doi.org/10.3233/IP-180095</mixed-citation><mixed-citation xml:lang="en">Talapina, E.V. (2019). Digital transformation in France: legal innovations. Pravo. Zhurnal Vysshey Shkoly Ekonomiki, 4, 164–184. https://doi.org/10.17323/2072–8166.2019.4.164.184 (in Russ)</mixed-citation></citation-alternatives></ref><ref id="cit21"><label>21</label><citation-alternatives><mixed-citation xml:lang="ru">van Noordt C., Tangi L. The dynamics of AI capability and its influence on public value creation of AI within public administration // Government Information Quarterly. 2023. Vol. 40, № 4. 101860. https://doi.org/10.1016/j.giq.2023.101860</mixed-citation><mixed-citation xml:lang="en">van Noordt, C., &amp; Tangi, L. (2023). The dynamics of AI capability and its influence on public value creation of AI within public administration. Government Information Quarterly, 40, 4, 101860. https://doi.org/10.1016/j.giq.2023.101860</mixed-citation></citation-alternatives></ref><ref id="cit22"><label>22</label><citation-alternatives><mixed-citation xml:lang="ru">Venson E., da Costa Figueiredo R. M., Canedo E. D. Leveraging a startup-based approach for digital transformation in the public sector: A case study of Brazil’s startup gov.br program // Government Information Quarterly. 2024. Vol. 41, № 3. 101943. https://doi.org/10.1016/j.giq.2024.101943</mixed-citation><mixed-citation xml:lang="en">Venson, E., da Costa Figueiredo, R.M., Canedo, E.D. (2024). Leveraging a startup-based approach for digital transformation in the public sector: A case study of Brazil’s startup gov.br program. Government Information Quarterly, 41, 3, 101943. https://doi.org/10.1016/j.giq.2024.101943</mixed-citation></citation-alternatives></ref><ref id="cit23"><label>23</label><citation-alternatives><mixed-citation xml:lang="ru">Vigoda-Gadot E., Mizrahi S. The digital governance puzzle: Towards integrative theory of humans, machines, and organizations in public management // Technology in Society. 2024. Vol. 77. 102530. https://doi.org/10.1016/j.techsoc.2024.102530</mixed-citation><mixed-citation xml:lang="en">Vigoda-Gadot, E., &amp; Mizrahi, S. (2024). The digital governance puzzle: Towards integrative theory of humans, machines, and organizations in public management. Technology in Society, 77, 102530. https://doi.org/10.1016/j.techsoc.2024.102530</mixed-citation></citation-alternatives></ref><ref id="cit24"><label>24</label><citation-alternatives><mixed-citation xml:lang="ru">Virnandes S. R., Shen J., Vlahu-Gjorgievska E. Building public trust through digital government transformation: A qualitative study of Indonesian civil service agency. Procedia Computer Science. 2024. Vol. 234. P. 1183–1191. https://doi.org/10.1016/j.procs.2024.03.114</mixed-citation><mixed-citation xml:lang="en">Virnandes, S.R., Shen, J., Vlahu-Gjorgievska, E. (2024). Building public trust through digital government transformation: A qualitative study of Indonesian civil service agency. Procedia Computer Science. Volume 234, 2024, Pages 1183–1191 https://doi.org/10.1016/j.procs.2024.03.114</mixed-citation></citation-alternatives></ref></ref-list><fn-group><fn fn-type="conflict"><p>The authors declare that there are no conflicts of interest present.</p></fn></fn-group></back></article>
